SupplyX terms of use
The rules for using the SupplyX website and the SupplyX apps for Android and iOS.
Last updated
1. About these terms
These terms apply to anyone who uses SupplyX: the website at supplyx.ciphertronix.com and the SupplyX apps for Android and iOS. SupplyX is the ordering, delivery and invoicing service of Americom Group, Karachi, for the banks and businesses it supplies. Ciphertronix (Pvt) Ltd builds and runs the service for Americom.
Prices, delivery, payment terms and service levels are set in your organisation’s agreement with Americom. Where that agreement says something different from these terms, the agreement applies.
2. Your account
SupplyX accounts are created by your organisation’s head office or by Americom, and they belong to the organisation, not to the person. See SupplyX accounts and deletion.
Keep your password and sign-in codes to yourself, and use two-step sign-in where your organisation requires it. Actions taken under your account are recorded in your organisation’s activity log as yours. If you think someone else has used your account, tell your head office administrator straight away.
3. Using SupplyX properly
Use SupplyX only for your organisation’s ordering, approvals, deliveries and invoices. Do not:
- share your account or sign in as someone else;
- try to see or change another organisation’s information, or information your role does not give you;
- probe, scan, overload or disrupt the service, or try to get round its security;
- upload files that are harmful, or that you have no right to share;
- copy, decompile or reverse engineer the apps, or access SupplyX with automated tools without permission.
4. Orders, approvals and budgets
An order placed and approved in SupplyX under your organisation’s rules is a request to Americom on your organisation’s behalf. Budgets and approval limits are set by your organisation, and SupplyX applies them as they are configured: an order over the department’s budget cannot be placed. Approvers are responsible for the decisions they make within their limits.
5. Prices, invoices and payments
Prices, taxes and invoice details come from your organisation’s catalogue and settings. Invoices are produced from delivered orders. SupplyX does not take card payments: payments are made by bank transfer or cheque outside SupplyX, recorded in it with proof, and confirmed by Americom.
6. Deliveries
When an order is handed over, delivery staff record the name and signature of the person receiving it, photos and the delivery location, and the branch confirms receipt in the app. The privacy policy explains how this information is used.
7. Your information
The information and files your organisation puts into SupplyX remain its own. Americom and Ciphertronix use them only to provide SupplyX, as described in the privacy policy.
8. Availability and changes
We aim to keep SupplyX available at all times, but it may be unavailable during maintenance, updates or for reasons outside our control. Features may change as SupplyX develops. Keep the apps up to date; older versions may stop working.
9. Ownership
The SupplyX software, apps and design belong to Ciphertronix (Pvt) Ltd. Americom’s name and logo belong to Americom Group, and your organisation’s name, logo and data belong to your organisation. Using SupplyX does not give you any right to the software beyond using it as these terms allow.
10. Suspending or ending access
Your organisation’s head office administrator or Americom can deactivate an account at any time. Access may also be suspended to protect the service or other users, for example after a misuse of the service or a security risk.
11. Liability
To the extent the law allows, SupplyX is provided as described in your organisation’s agreement with Americom, and neither Americom nor Ciphertronix is liable for indirect or consequential loss arising from its use. Nothing in these terms limits liability that cannot lawfully be limited.
12. Changes to these terms
We will update this page when the terms change and show the new date at the top.
13. Contact
About your account, orders or invoices: your organisation’s head office administrator, or Americom Group, F/9, Block-7, Clifton, Karachi. About the SupplyX software: Ciphertronix (Pvt) Ltd, [email protected].